Billing & Insurance

Billing and insurance can be confusing! At Hartford Hospital Patient Financial Services, we recognize this and provide the following resources to help you.

  • Customer service representatives are here to help you and your family with your financial questions. Please feel free to contact us.
  • Tips to Prevent Billing problems
  • Billing Frequently Asked Questions
  • Online Bill Payment Service, which allows you to view and/or pay your bill online
  • Billing & Insurance Terminology

As a courtesy to our patients, Hartford Hospital submits bills to your insurance company and will do everything possible to advance your claim. However, it may become necessary for you to contact your insurance company or supply additional information to them for claims processing requirements or to expedite payment. You should remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your hospital bill.

Inside Billing & Insurance: 

Financial Assistance

Hartford HealthCare is committed to meeting your healthcare needs and treating you with compassion from the bedside to the billing office. We realize that most medical expenses are the result of unexpected illness or accidents and are difficult to budget for.

Tips to Prevent Billing Problems

Billing and insurance can be confusing, so here are some tips to prevent billing problems.

Billing FAQs

Here are some frequently asked questions regarding billing, along with the answers.

Online Bill Payments

This is a free, fast and secure service that allows you to pay your bill online.

List of Charges

Hartford HealthCare has a website that is designed to help you understand the cost of your care.
The site shows the prices for most procedures or other services at each Hartford HealthCare hospital.

Insurance & Managed Care Information

We participate in most insurance & managed care plans in Connecticut to make using our facilities and services as convenient as possible.

Insurance FAQs

Here are some frequently asked questions regarding insurance, along with the answers.

Billing & Insurance Terminology

Here are some common terms you will encounter when dealing with billing and insurance issues.