For Visitors | Hospital Amenities

ATM Machines

There are ATM Machines located near the Bliss Wing elevators, Ground Floor, and in the first floor of Medical Office Building, 85 Seymour St.

Auxiliary StoreAuxiliary Store

The Auxiliary Store is a custom gift shop experience located on the first floor of the Bliss Wing, directly east of the elevators and the main lobby. It offers a wide selection of merchandise and Online Shopping convenience, with same day delivery on many items.

Shop Online, Hours of Operation and More Info >>

Family Lounges & Waiting Areas

Family Lounges are available on most floors of the hospital, offering families a place to relax and be close to patient rooms.

The Surgical Family Lounge
is located on the 5th floor connector (near the main elevators), is a waiting area in the hospital offering personal assistance to patients' families.

Staffed by the Department of Volunteer Services, families are served by a specially trained volunteer who is in constant contact with the Operating Room and Post Anesthesia Care Unit (Recovery Room). The Family Lounge provides a comfortable place for families to wait, while the volunteer offers patient updates, general information and assistance to families necessary to make their stay as pleasant as possible.

The volunteer stationed in the Family Lounge is responsible for escorting a family member or significant other to and from the Operating Room Waiting Area where he/she can remain with the patient until surgery actually begins.

Staffed: 9:00 a.m. to 5:00 p.m. Monday through Friday.

Family Lounge Volunteer: Between 5:00 p.m. and ??:00 p.m., a Family Lounge Volunteer can be reached by calling 860.972.3415 for assistance.

The Chaplain on call is available when the volunteer is not on duty during evening or weekend hours and can be reached by contacting the Page Operator, 860.972.2211.

Fax Service

Guest Services provides FAX services for patients and their families. Call 860.972.1400 or extension 21400 (from any hospital phone), Monday through Friday, 8:00 a.m. to 5:00 p.m.

Flower / Fruit Arrangements

Florists deliver flowers, gifts, fruitbaskets, etc. to the Mail Room, and these arrangements are distributed to the patient floors at l:30 p.m. Unit personnel sign for, then deliver, these items to individual patients. If you are discharged before these items arrive in the Mailroom, the delivery service will be notified of your discharge.

You may use any florist that you like, but if you wish to purchase a floral arrangement on Hospital Grounds please visit the Auxiliary Store in the Main Lobby of the Hospital or Bob Kelly Florist, located at 85 Seymour Street behind Friendly’s.

Please note that patient’s in the Intensive Care Unit (ICU) or patient’s that opt out of the directory are not able to receive flowers/fruit arrangements.

Access for People with Disabilities

In accordance with the laws and regulations cited below, Hartford Hospital does not discriminate on the basis of race, color, national origin, disability, or age in the admission or access to, or treatment or employment in it's programs or activities.

The Hospital's Liaison for Regulations and Accreditation, who can be reached at 860.972.2900 or beeper 860.299.8451, at all times, has been designated to coordinate our efforts to comply with the *U.S. Department of Health and Human Services regulations implementing these Federal laws. You may contact the Liaison for further information about these regulations and our grievance procedure for the resolution of discrimination complaints.

Upon admission, patients will be notified of availability of rooms designated to accommodate the special needs of people with disabilities. If such needs are not identified or vocalized upon admission, and present themselves at a later point in the patient's stay, the patient will be transferred to a unit/room with an accessible bathroom as soon as one is available and the transfer is approved by the patient's physician.

For further information about the regulations and Hartford Hospital's grievance procedure for resolution of complaints alleging any action prohibited by the regulation, contact Hartford Hospital Administration at 860.972.2180 or the Hospital’s Liaison for Regulations and Accreditation at 860.972.2900.

Interpreter Services

Hartford Hospital is committed to providing deaf, hearing impaired and non-English speaking patients and their families interpretation services. This policy will allow healthcare providers access to interpretation services to support patients and their families in understanding and being understood during their hospitalization.

This is accomplished by utilizing outside agencies, employee interpreters and the Language Line which provides access to phone translation 24 hours a day, seven days a week including holidays. Contact your nurse to arrange for in interpreter.

Deaf or hearing-impaired patients have the right to an interpreter, and to assistive listening devices such as TTY, amplified phones and closed-caption television. Your nurse will assist you in obtaining an interpreter and assistive listening devices.

If you have any questions or concerns, please contact Guest Services at 860.972.1400 or extension 5-1400 (from any hospital phone).

Public Phones

Public phones are located in the main lobby, throughout the hospital, and in the hospital's cafeteria. The staff will assist you in locating a public phone.

Free WiFi Internet Access

When visiting Hartford Hospital, you can connect to the Internet using your laptop or smartphone from most areas on campus using our free public WiFi - simply connect to "HHC-Public". Note that this is an unsecured network.

Visitor Relations

  • Auxiliary Store


    Or extension 2-2155 from any Hartford Hospital phone

    Hours of Operation:
    Monday - Friday, 7 am to 8 pm
    Saturday & Sunday, 8 am to 8 pm

  • Family Lounges & Waiting Areas

    Staffed Hours:
    9:00 a.m. to 5:00 p.m. Monday through Friday

    860.972.3415 (after 5:00pm)


  • Patient Advocate


    Or extension 51400 from any Hartford Hospital phone

    Monday through Friday, 8:00 a.m. to 5:00 p.m.

Guest Services

Send a greeting to a patient at Hartford Hospital


A little message of support can go a long way. Remind your loved ones under our supervision how much you care by sending a Care Gram.

Send a CareGram